❓ How do I create an account?
Click Sign Up, complete registration, and verify your email to activate your account.
Frequently Asked Questions (FAQs)
Browse the quick answers below. Each response reflects the most common inquiries we receive from traders and wallet users.
❓ Why is my KYC verification pending?
KYC verification may take 24–48 hours while our compliance team completes required security checks.
❓ How do I deposit funds into my wallet?
Open the Wallets page, select your preferred currency, and follow the deposit instructions shown.
❓ Can I cancel a crypto transaction?
No. All confirmed blockchain transactions are final, so review every detail before approving a transfer.
❓ What are the fees?
Fees vary depending on the transaction type. Visit the Fees & Limits page inside your dashboard for specifics.
❓ How can I reset my password?
Use the Forgot Password link on the login page and follow the instructions sent to your email.
Contact Support
Still need help? Contact our support team using any of the options below.
- 📧 Email: support@cryptox.com
- 📞 Phone: +1-234-567-890
- 💬 Live Chat: Available 24/7
Dispute Handling
If you are experiencing an issue with a transaction, please follow the steps below so our team can review and resolve the matter efficiently.
- 1Submit a dispute request via the support form with accurate contact details.
- 2Provide the transaction ID along with a detailed description of the issue.
- 3Our support team will investigate the matter within 7 working days.
- 4You will receive the resolution via email or dashboard notification.
Disclaimer: Our decision will comply with applicable laws and platform policies.