You can request permanent deletion of your Swiftwire account and associated personal data. Deletion is irreversible. Before proceeding, withdraw any remaining balance and make sure there are no pending transfers, chargebacks, or disputes on your account.
This page provides clear instructions for deleting your account either through the Swiftwire app or by contacting our support team directly.
What will be deleted
- •Your profile information (name, email, phone) and login credentials
- •Linked virtual cards (closed), beneficiaries/recipients, saved devices and sessions
- •Marketing preferences and non-required support attachments
- •App tokens and access to all Swiftwire services
What we may retain (legal/compliance)
Swiftwire may retain certain records as required by law and regulation (e.g., KYC/AML verification data, transaction and ledger records, fraud-prevention logs, tax/audit information, dispute evidence). Blockchain transactions are immutable; however, where possible, we remove or de-link personal identifiers from internal references. Retention periods follow applicable laws in your country/region.
How to delete your account inside the Swiftwire app
(Required by Apple App Store 5.1.1(v))
- 1Open Swiftwire app
- 2Profile → Settings → Account → Delete account
- 3Review warnings and confirm
- 4Complete OTP verification
- 5You'll receive an email/SMS confirming your deletion has been scheduled
Request deletion without the app
(Public info for Google Play "Data deletion URL")
If you cannot access the app, email support@swifttwire.com with the subject: "Swiftwire Account Deletion Request" and include:
- •Account email (required)
- •Phone number (optional)
- •Country/Region
- •(Optional) Swiftwire User ID or last successful login date
- •Short reason (optional)
These confirmations (required):
- ✓"I understand this permanently deletes my Swiftwire account."
- ✓"I have withdrawn or consent to forfeiting any remaining balance."
- ✓"I understand certain records may be retained as required by law."
We will verify ownership via your registered email/phone and then schedule deletion.
Processing time & grace period
- •Deletions are typically processed within 30 days after verification.
- •A 7-day grace period applies to allow cancellation if you change your mind.
- •Deletion may be delayed for unresolved payments, disputes, compliance checks, or legal requests.
Cancel a deletion request
During the grace period, reply to the confirmation message or contact support@swifttwire.com with the subject "Cancel Deletion – [Your Email]".
Download or export your data
To request a copy of your data (where applicable), contact support@swifttwire.com with the subject "Data Export Request" from your registered email.
Need help?
Visit our Support page or email support@swifttwire.com. We'll reply as soon as possible.
Frequently Asked Questions
Can I restore my account after deletion?
No, deletion is permanent after the grace period.
Why are some records retained?
Legal/AML, tax, and fraud-prevention obligations require us to retain certain records.
How long does deletion take?
Usually within 30 days after verification.
How do I cancel?
Reply to the confirmation within the grace period.
This page is provided to meet Apple App Store and Google Play data deletion guidance.
Last updated: February 16, 2026